Refund and Returns Policy

Effective date: 31 August 2026
Last updated: 31 August 2026

Thank you for purchasing from Mohmari Markets. This Refund and Returns Policy explains the conditions applicable to cancellations, returns, replacements and refunds.

By placing an order through our website, you acknowledge that you have reviewed and accepted this policy.

Translations of this policy are provided for convenience. If there is any difference in interpretation, the English version will prevail.

1. Digital Products

Digital products include:

  • eBooks and PDF documents
  • Downloadable guides and templates
  • Pre-recorded courses
  • Digital learning materials
  • Other electronically delivered content

Because digital products can be accessed, downloaded or copied immediately after delivery, they cannot ordinarily be returned. Therefore, purchases of digital products are generally non-refundable once the download link, file or access instructions have been delivered.

This does not affect any rights available to customers under applicable law.

2. Eligible Digital-Product Refunds

You may request assistance, replacement delivery or a refund when:

  • You were charged more than once for the same order.
  • Payment was successful, but the product was not delivered.
  • The download link does not work and we are unable to provide a working replacement.
  • The supplied file is corrupted or cannot be opened and we cannot correct it.
  • You received a product different from the one ordered.
  • An unauthorized transaction is confirmed after appropriate verification.
  • A refund is otherwise required under applicable law.

Please contact us within 7 days of purchase after discovering the issue.

We will normally attempt to resolve delivery or file-access problems by resending the product or providing a replacement link before approving a refund.

3. Non-Eligible Digital-Product Requests

A refund will not normally be approved when:

  • The product has been successfully delivered or downloaded.
  • You change your mind after purchasing.
  • You purchased the product by mistake without reviewing its description.
  • You expected information, results or features not stated on the product page.
  • The product is incompatible because of a limitation specific to your device or third-party software, where standard compatibility requirements were disclosed.
  • You no longer require the product.
  • You did not read the product description before purchasing.
  • You shared, copied, redistributed or resold the product.
  • You request a refund after violating our Terms and Conditions.
  • Your trading, investment, business or educational expectations were not achieved.

Educational products do not guarantee financial results, income, profits, employment, qualifications or investment performance.

4. Duplicate or Failed Payments

If your account was debited but the order was unsuccessful, first check whether the amount was automatically reversed by your bank or payment provider.

If you were charged more than once, contact us with:

  • Customer name
  • Registered email address
  • Mobile number
  • Order or payment ID
  • Transaction date and amount
  • Screenshot or proof of duplicate debit

After verification, any confirmed duplicate payment will be refunded to the original payment method.

5. Order Cancellation

A digital-product order may be cancelled only if the product or access instructions have not yet been delivered.

Orders fulfilled automatically may be processed immediately after successful payment. Once delivery or access has occurred, cancellation may no longer be possible except in the eligible circumstances described above.

6. Physical Products

If Mohmari Markets offers physical products, you may request a return or replacement within 7 days of delivery when:

  • The item arrives damaged.
  • The item is defective.
  • You receive the wrong item.
  • The quantity received differs from the confirmed order.

You must contact us before returning any product. Do not send an item to our business address without receiving return instructions.

7. Physical Return Conditions

To qualify for a return, the physical product must:

  • Be unused and in substantially the same condition in which it was received.
  • Include its original packaging, labels, accessories and documentation.
  • Be accompanied by the invoice or proof of purchase.
  • Not have been damaged through misuse, improper handling or unauthorized modification.

We may request photographs or an unboxing video to assess damage, defects, shortages or incorrect delivery.

8. Non-Returnable Physical Products

Unless defective, incorrectly delivered or required by applicable law, the following may not be returnable:

  • Downloadable and digital products
  • Personalized or customized items
  • Used, altered or damaged products
  • Items returned without their original components
  • Products marked as final sale or non-returnable before purchase
  • Products with hygiene or safety restrictions after opening
  • Gift cards or promotional vouchers

9. Return Shipping

When a return is approved because the product is damaged, defective or incorrectly supplied, Mohmari Markets will provide appropriate return instructions and determine the applicable shipping arrangement.

For any discretionary return accepted by us, the customer may be responsible for return-shipping charges. Original shipping charges may not be refundable unless the order was incorrect, damaged or defective.

10. Inspection and Refund Approval

Returned physical products will be inspected after receipt. We will inform you whether the refund, replacement or return has been approved.

If a returned item does not meet the stated conditions, we may decline the request and provide the reason, subject to applicable consumer law.

11. Refund Method and Processing Time

Approved refunds will ordinarily be initiated to the original payment method.

After initiation, the amount may take approximately 7–10 business days to appear, depending on the payment gateway, issuing bank and payment method. Mohmari Markets cannot control delays caused by banks or payment providers.

Any applicable processing deduction will be made only when disclosed and legally permitted.

12. Chargebacks

Please contact us before raising a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Submitting false, misleading or fraudulent chargeback claims may result in suspension of access to purchased products and any other action permitted by law.

13. How to Request Support or a Refund

Send your request to:

Mohmari Markets
Email: info@mohmarimarkets.com
Address: Kolathur, Chennai, Tamil Nadu
Website: https://mohmarimarkets.com

Use the email subject:

Refund Request – [Order ID]

Include:

  • Your full name
  • Email address used for the purchase
  • Order or payment ID
  • Purchase date and amount
  • Product name
  • Description of the issue
  • Relevant screenshots, photographs or supporting evidence

Incomplete information may delay verification and resolution.

14. Policy Updates

Mohmari Markets may update this policy to reflect changes in our products, payment methods, business practices or legal obligations.

The latest version will be published on this page with an updated revision date. The policy applicable at the time of purchase will govern the relevant order, subject to applicable law.

Scroll to Top